How early should I arrive for a domestic flight?
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We recommend arriving at least 2 hours before the scheduled departure time for domestic flights to allow sufficient time for check-in, baggage drop, and security screening.
Are meals included in the tour packages?
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Most of our tour packages include daily breakfast. Lunch and dinner inclusions vary depending on the specific itinerary. Please refer to the package details for exact meal inclusions.
What happens if my flight is delayed?
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If your flight is delayed and you have booked an airport transfer with us, our driver will monitor the flight status and adjust the pickup time accordingly at no extra cost.
Can I request a vegetarian meal?
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Yes, special dietary requirements such as vegetarian, vegan, or halal meals can be accommodated. Please inform us of your specific needs during the booking process.
Is there a minimum number of people required for a tour to proceed?
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Some tours operate on a "join-in" basis and require a minimum number of participants. If the minimum is not met, we will offer an alternative date, a different tour, or a full refund.
Do you provide car rental services without a driver?
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Currently, our focus is on guided tours and chauffeur-driven transfers. We do not offer self-drive car rentals.
What is your child policy for ticketing and accommodations?
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Generally, children under 2 years travel free. Children aged 2-11 may enjoy a discounted rate depending on whether they require an extra bed. Policies vary by hotel and airline.
Are entrance fees to attractions included?
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Entrance fees to attractions specified in the itinerary are usually included in the package price. Any optional activities will be clearly marked as excluded.
How can I contact my tour guide on the day of the tour?
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You will receive the contact details of your tour guide or driver via WhatsApp or email 24 hours before your tour commences.
Are your guides licensed?
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Yes, all our tour guides are licensed professionals registered with the Ministry of Tourism, Arts and Culture (MOTAC) Malaysia, ensuring a high-quality and informative experience.
Still have questions?
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